Receptionist (10 Vacancies Available)

The company’s Facilities Management Department is looking for innovative and well-experienced receptionists to provide an excellent receptionist service to Standard Bank in line with its service philosophy and values.

While going through this post, you are advised to read carefully and understand what this advertisement lays out.
• EDUCATION/QUALIFICATION/SKILLS REQUIREMENTS *

– Grade 12 or Appropriate tertiary education is preferred

– 2 years’ frontline customer service experience

Experience of working in customer services in a corporate environment would be an advantage

– Computer literate on MS Office packages including Outlook, Word and Excel
• KEY RESPONSIBILITIES *

– To ensure you are providing a world class, client facing front of house service

– To ensure that all client requests and enquiries are fulfilled in the designated timeframe and exceed client expectations by ensuring that a first class service is delivered at all times

– To ensure that all visitors/callers to the client site and internal clients experience upon visiting the site and when accessing your services

– To be professional in visitor/client interactions at all times

– To adhere to all Client First Team policies, processes, standards and procedures

– Develop, enhance and sustain strong internal working relationships with all members of the Client First team, the Standard Bank Client Services team at Standard Bank and internal clients
• KEY TASKS

– Welcome all visitors, clients and employees to Standard Bank

– Operate a dynamic, professional meet and greet service

– Provide world class service to the client following the “Client First” ethos

– Fulfil all client requests in a professional and timely manner

– Actively seek out details of visitors in advance

– Escort visitors, where necessary, to the meeting room suites

– Process all visitors in line with procedures including pre-preparing passes within required timescales

– Maintain all statistical information and records as requested

– Manage the plants, decorations, displays and publications in the reception and waiting areas to ensure that materials/products are current

– Ensure that reception area is kept to a high standard at all times, ensuring that issues are raised promptly with the cleaning team and the Facilities Helpdesk and actioned in a timely fashion

– Maintain a professional appearance at all times in adherence with Client First grooming standards
• PRIMARY COMPETENCIES REQUIRED FOR EFFECTIVE JOB PERFORMANCE *

– Excellent Communication Skills

– Customer Service Centric

– Self-motivated and team oriented

– Team and project focused

– Problem solving and Analytical skills

– Innovative

– Strong presentation skills

– Approachable and presentable

– Conflict handling

If you wish to apply, kindly email your detailed CV to Amanda.Hlangu@funxionO.co.za
• Successful applicants will be called for an interview.
• Failure to provide a detailed CV whereas some/most personal details are omitted will render your application unsuccessful.

Regards

ZEST